Service and Support Contracts (SLA)
USC will provide you with the best support solution depending on your needs.
Our technicians troubleshoot network, desktop, website, e-mail issues and more
by:
- Phone support
- Remote support
- On-site support
- 24/7 Support
All support can be provided on an hourly base or under a Service Level
Agreement.
USC offers 4 types
of SLAs:
| |
PLATINUM
|
GOLD
|
SILVER
|
BRONZE
|
|
Monthly Cost:
|
$1200
|
$650
|
$350
|
$150
|
|
Included hours for monthly onsite
scheduled service visits:
|
8
|
4
|
2
|
1
|
|
Included hours for remote and phone
support:
|
10
|
5
|
2.5
|
1
|
|
* Reduced hourly rate (standard rate:
$125/hr for network support) for out-of-SLA hours:
|
$95/hr
|
$105/hr
|
$115/hr
|
$120/hr
|
The following is a list of a few of the services USC's technicians will
provide.
- Equipment maintenance service
- Assistance with software, including
- Installation
- Configuration
- Upgrades
- Data transfer/conversion
- Telephone system assistance
- Training on hardware, software, networks
- Relocation of equipment/cabling
- System and network management
- Equipment upgrades
- Requirements analyses
- Preventative Maintenance
- Warranty support
- antivirus configuration and or removal
- Installation of security patches
Each customer can request for a customized service list and or SLA tailored
specifically to their needs.
For more information please contact
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