On-Site Support

When you need to schedule an on-site visit for issues that are irresolvable over the phone or via email, our technicians are glad to answer the call. For network, workstation, server or network device service we are here to help you get the problem fixed. As computers and networks converge with every facet of the business environment, it becomes important to have an ally with the knowledge and know-how to handle your infrastructure to keep your business and your bottom dollar on track.

We ensure that our field technicians are well versed in a large range of technologies so that they are better able to accurately assess issues on-site. Most of our field technicians are either Microsoft Certified Professionals (MCP) or MCP in training. In addition to vendor specific training, we also pride ourselves in knowing and understanding industry standards and core technologies so that whether your issue is vendor specific or a core technology related problem, we can quickly assess and resolve open issues with you.

As well as being well established and trained in troubleshooting and ticket resolution, our technicians can also offer on-site training and education to better enable your staff to recognize and prevent problem issues before the need to call a field technician arises.

For those troublesome situations that are not immediately resolvable by our first level support team, we also have the backing of our in-house engineers and enterprise consultants so no matter the complexity of the problem, we have the appropriate escalation points to handle any job. With a wealth of knowledge and experience, industry partnerships with Juniper Networks, Cisco Systems and the leveraging power of a Microsoft Certified Partner, we can also provide your company with recommendations for upgrading and expanding your infrastructure, unleashing the power of IT.